Denunciation made on May 06, 2015 2:18:00 pm
Don't do business with NEW GEM WELL company, despite that they have condition 'golden supplier', you will have problems working with them.
They uses this email: firstname.lastname@example.org
1 - I bought 10 units of product and this was minimum units for be requested according publication
2 - I sent money via Western Union (paying 10 units)
3 - After some minutes he contacted me again saying that minimum product request cannot be 10, now, 20.
4 - I said ok, I will do a new payment for other 10 units and I did.
5 - The next day he sent me an email saying that all it's ok providing me a tracking number but with a new issue from their side, instead include 20 units, they added 50 and also 10 iPhone 6 plus (product that I never have requested), so they cannot cancel the package because is on transit, and he sent me in my opinion fake portal where I can to do tracking of my order (http://www.highwaycourier.com/) after put the code provided by them, I was able to see my order passing very quickly for some countries (very fast in my perspective), so now they told me do a new pay for 2.000 USD and of course that I do not want do it without see the requested products, so I have requested refund my money and he told me that a new pay is needed for get my money back (USD 200), my total purchase was 800 USD (2 pay of 400 USD each one), so I said for them, of the money that I sent you, please remove 200 USD and send back to me only USD 600 and they told me that this is not an option ...
I did pay to Turkey and recipient name was: 'AKUT GWAZASHIM JOHN' - Even for the new payment demanded by them (USD 2,000 or USD 200 for recover my money) they told me: "You can to do a transfer for another person, just send me the receipt" - but I was checking with Western Union agents that seem be that they have a way for get recipient name and falsify the documentation for get the money, so please don't fall as I.
If they had an issue with package, isn't my problem pay for this, better, cancel it and send again with correct goods ...
Be careful with these scammers