Denunciation made on Jan 14, 2015 4:12:33 pm
The tale of how a company with a turnover of 8.4 billion dollars (Alibaba) and its founders wiped spittle from the seller rogue SH Feng (Store No.526347) and stole the buyer from Russia 1325.20 rubles.
11/23/2014 I ordered a "trusted" seller (already 8310 reviews, 4 diamonds) batteries CR2032, CR2025, and hearing aid batteries, delivery has been paid.
Day are given to verify the payment. Over the day it became clear that the CR2025 batteries do not need me at all (messed with CR2016), and hearing aid batteries can be found for around the same money is not Chinese, and German (in the reliability of which I personally believe more). I filed a request to cancel the order and indicated that a mistake when ordering. I made it through the "cancel button order" and wrote to the seller (25/11/2014 at three in the morning on the Chinese time) that the request to cancel the order. Aliexpress sent me to the e-mail message that the order can not be canceled, because he was sent to the seller.Go to the private office - I see that the button cancellation is active (ie, the seller did not send goods) and re-requesting cancellation (duplicating the cancellation letter to the seller). Again received a letter with the same content. Sold in the feedback form states that already dispatched the goods. Since shipping - paid, demand the track number. Seller hide, although he was online. Half an hour later re-demand track number. All this is happening 11/25/2014.Seller finally razrozhdaetsya lengthy sheet that he send the goods 27.11.2014, puts a bunch of links to photos of the receipt with my details (references, of course, outside) and writes finally coveted track number. Convinced that links outside (all known bug 404), the goods have to go and I do not think (the seller himself wrote about 27.11.2014), for the third time 27.11.2014 in the morning please do not send an order (the Internet met the statement that if the buyer request to cancel the order and the seller has not yet sent it, the seller has no right to blackmail the buyer and make him buy this product - allegedly by the rules Aliexpress). Sold in response offers to throw me to the post office "photo". 11/29/2014 Aliexpress comes from a letter that the seller sent the goods and the term of protection ends 27/01/2015 (60 days), the counter began to tick.
Well, as an honest buyer, resigns himself to the fact that I have to get this order (the seller like the buyer may refuse to cancel the order, the order seems to be sent).
Before the New Year to the mailbox takes me a receipt with an unknown track number. Check the track number on the website of the Russian Post - order shipped 02/12/2014 (!!!) at 23 pm, and when you send it weighed 226 grams, and upon arrival began to weigh 186grammov (with 200 grams of 15% by weight of evaporated). Check in your account - there is no track number. I order this - not only through logical thinking understand that this is the order, which I tried to refuse. Let me remind you that the dispatch date - 02.12.2014. Obligations of the seller - to send the goods within 5 working days Booked 23/11/2014.I think - the seller has violated a term to delivery, track number, which he gave to the buyer and Aliexpress - fake, ie duly Aliexpress I should be refunded. And in fact this is true - the seller were applied the rules under which he may refuse to cancel the order, the buyer should be applied rules that guarantee him a full refund if the seller did not send the goods within the deadline set by him (as has already been with one of my orders). I'm not in any way interfere with the seller Aliexpress comply with the rules. Fully confident that the company with a turnover of 8.4 billion. Interested in complying with its own rules, open debate and point out that the track number is not monitored.Seller once again sends me the most original track number and a link to the site. Check the link - the track number fake. Write the seller that he scammer. Seller once again sends a letter that he sent the order and attach a picture. From this picture is confirmed that the same unknown to me the track number - is it posted in violation of the terms of the order. To aggravate the dispute - the seller has not only given a false track number, but also violated the terms, demand a full refund (because it is written in the rules Aliexpress). The controversy begins considered. Seller extends protection order.
I write it, I do not need to extend this period, delivery time has been specified 60 days, the goods he had not sent in time to properly track number, and the clock does not turn. After 7 days of getting struck me deeply Aliexpress answer - they say that the track number indicates that the product is in my town. Ie the fact that the track number completely different that violated terms of shipping goods that violated their own rules and guarantees - is ignored completely. Well, as long as it senses that Aliexpress trying to act in conscience and protect the seller if I still get the order and get a refund. Write them - to get orders shipped out of time and other track number, I do not intend to.As an honest buyer, I'm ready to get orders shipped 11/27/2014 with track number, which is specified in your account, but as this departure does not exist in nature, demand a full refund (forward honest dispute resolution, all touting this site write that in most cases Aliexpress side the buyer "because customer is always right, even if it is wrong," and I have available all violations Aliexpress). We are waiting for some time for a response from the seller. He again appealed that order already in my town. Re-write that I do not need an order, the seller sent-con man who used a fake track number, so I have not been refunded automatically by the system.Aliexpress again invites me to get the goods or provide proof of return. Write that according to the rules, unclaimed order is stored in the mail 30 days, after which goes to the one who sent him (meaning that the order will go back 24/1/2015, Aliexpress satisfied, then I will be refunded). I just received proof that the seller has violated the rules Aliexpress, I needed batteries ordered from another supplier and track the number of this order is tracked. And today, 13/01/2015 I get from Aliexpress letter - because I refuse to receive the goods, and to me there were no documents for 7 days (which is a lie, because I sent them an answer 05/01/2015, after which I no nothing asked), then it's like, my problems, and they send payment to the seller fraud.I told them, of course wrote a letter to the center of complaints to the Dispute Resolution Group provided me with evidence of compliance with the rules of the seller Aliexpress - time for dispatching the goods, the monitored track number that the seller had to provide me in November (instead of January), and paragraph Aliexpress rules obliging me to receive the order for me to track an unknown number, the absence of my list of orders (which found only in the open I dispute). But judging by their formal replies, no response will be.
This is how a company with a turnover of 8,4mlrd. dollars and the richest man in Asia, according to Bloomberg (Jack Ma - the founder of Alibaba Group Holding Ltd) wiped spittle obscure SH Feng and co stole buyer 1325.20 rubles. I hope that the stolen money they bring a lot of "happiness", especially on the eve of Chinese New Year.