Denunciation made on Dec 14, 2017 3:28:09 pm
By the present I submit a report of a fraud scheme of wich I was a victim.
I am a regular customer of Ted Baker brand, that doesn't have a physic store in Portugal. Due to that, I always place my order on the official website of the Brand.
Not being able to find a specific item there, that had recently stock out, I searched on the internet for other providers that represent the brand.
That is how I found www.sonsetfund.org, a UK company, as presented on the official web site:
We are a designer Ted Baker UK outlet factory shop to offer people who love the British style designer brand an extensive range of best price new ted baker clothing, ted baker shoes, ted baker bags and ted baker sunglasses with free shipping on orders over £65. You can just feel relaxed to shop at http://www.sonsetfund.org. Any personal privacy information of you will be protected by us. And we will try our best to offer you better service.
On the 10th June 2017, I've order on the site a pair of Ted Baker shoes size 37, in the total value of 84 GBP, equivalent to 104,37 Euros (picture attached).
On the 12th June, I consulted my credit card extract and saw the denomination of the company. I had Immediately realized that I was a victim of a china scheme.
12-06-2017 10-06-2017 MAS*AQXIICHU TECH LTD SHANGHAI CN 104,37
On the 16th August, more than 2 months after placing my order, I received a letter from Customs to collect an order from China. According to terms and conditions post on the website the deadline to receive the order was maximum 15 working days after placement date, what naturally was not respected.
Terms and conditions copied from official web site bellow:
Our online shop offers you free delivery on all your orders worldwide.Once you have placed the order(s) at http://www.sonsetfund.org,we will ship the product(s) you buy out within 3 days and you will receive your item(s) in 10-15 business days.
Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.
Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
1 All returns should be sent back to us in their original packaging provided.
2 You have 14 days from receipt of order to request your returns number. You will receive your returns number by email. Unsuitable items must then be returned within 14 days of receiving your returns number.
3 The item(s) you want to return should be returned unworn and in perfect condition,with designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
4 Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care immediately.
5 If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.
In addition of the value that I have already payed by the shoes, I was charged by the Customs 41,14 Euros (invoice attached), in a total of 145,51 Euros.
I received a fake Christian Loubotin shoes size 38 (pictures attached), that was not what I have ordered. The shoes are the wrong number and hey are damaged and dirty.
I immediately send an e-mail to the sonsetfund e-maill: email@example.com reporting this situation.
Based on that, I immediately ask for a refund, that was accepted, by e-mail.
Until now, 4 months later, I am still waiting for the refund and the site is still running and damaging more innocent people.
Please find bellow the address from where he order was dispatched:
Meibang Apartment Tianyou
The Three Way Nanhai District
Foshan City Guandong Province
Hope this can prevent future schemes and avoid more victims