Denunciation made on Dec 04, 2018 10:57:37 pm
UNIVERSAL TRADING CORPORATION – 10 Independence Boulevard Warren, New Jersey. 07059 USA. Suite unknown.
Alibaba website says company is in Alabama
Operational Address: Colombia, Colombia, Colombia
I was looking for a laptop to make my first purchase on Alibaba. This guy called JOEL STEEL in New Jersey contacted me on WhatsApp to negotiate to buy a laptop. I paid for it to GEORGE FRANK on Texas on MoneyGram. They sent it with company AIR AND CARGO SERVICES from USA to Dominican Republic. They had mistake sending more pieces than I asked. They said shipment was supposed to be door to door and I had not to pay for shipment, just for product. The shipment went to Mexico with no problem and then to Cuba. Cuban customs put 700 fee and they said I had not to pay fees for shipment. I refused to pay it but a former employee of mine paid the fee because she ordered this laptop to them and she did not want to lose job for the mistake. They said it would arrive directly to my address without more payment and that they would discount 700 she paid. Next day shipment went to Haiti and is on hold for a 1496 fee. They said I have to pay it and then it would arrive to Dominican Republic without more payment. I refused to pay it. I sent tracking number to dominican customs and said AIR AND CARGO SERVICES does not have permissions to enter to Dominican Republic. Also dominican custom said if shipment arrives here I have to pay 4000 dollars. They told me to pay the fee again and again and they did not send legal customs documents to me. I do not understand why shipment has to go to Cuba and Haiti and did not come directly to Dominican Republic. JOEL STEEL comitted fraud and did not give me my money back when I demanded it. Do not buy to JOEL STEEL, do not be victims of him. Do not use WhatsApp no negotiate, use Alibaba chat and Trade Insurance.