Denunciation made on Jun 09, 2018 2:30:20 pm
We are a trading company located in Dubai, UAE; dealing in plain RFID cards/ plastic ID cards etc. For our requirement of plain PVC cards, we talked to a company by name SHANGHAI RFIDHY TECH. CO.,LTD (http://www.rfidhy.com/).
Before placing order, we purchased a box of 200 PVC cards to evaluate quality. Since good quality cards come in white color and cheaper ones in bluish white, we had insisted on the good quality white cards and the samples we got with the sample order were good quality white cards.
Our customers saw the samples and approved the quality. Based on this we placed order for 100,000 plain PVC cards for USD. 2080. The material was in 20 cartons, 0.2cbm, 520kg.
All the 100,000 cards we received were of substandard quality bluish cards. We immediately notified and they said it is batch difference and happens.
Picture attached where the first one on top is the bluish cheap quality card and the other one is the white good quality supplied as sample.
We had told them prior to order that our customers do not accept bluish and cream or off-white cards. They themselves have told us that their other customers do not accept bluish cards (our skype conversation attached below between me and Sophia Chen of RFIDHY)
[08-Mar-18 10:36:06 AM] Varghese M: Yes. the cards sold here are pure white ones, good quality too. I got low price offer for the slightly blueish cards which some customers rejected. Hence, still on the lookout.
[08-Mar-18 10:38:25 AM] Sophia Chen: Yes i know the blueish card, some of factory provide this and i also have some customer told me they not accept this.
After a lot of communication, they agreed that it is their mistake but the sales person told me it’s not his but the company’s mistake. I asked them to pay the difference in amount but they were not willing to send me the cost difference between the good quality cards and cheap quality one.
Please be cautious when you deal with this supplier.
They have multiple websites which are given below.