Denunciation made on Jan 28, 2019 11:16:51 pm
- Claimed to have built bike the bike in Bali Indonesia, a lie
- Initially claimed the vehicle had lithium ion batteries until further enquiries were made then they retracted and admitted the batteries were the cheaper Led acid
- Vehicle arrived damaged, inferior quality battery leads broken, screws missing, minor dints with mismatched paint to conceal
- Vehicle was missing many of the options described in their catalogue. inc sub woofer
- Vehicle welds/construction failed on first drive... making the vehicle unsafe.
- Vehicle design is poor and uses poor materials, seat post welds cracked and failed on first drive.
- Main drive chain slips and there is no way to adjust tension
- Customer bike chains slip off, and there is no mechanism to adjust tension
- Hybrid pedal/motor mode broke on second outing
- lighting system failed
- Seats very poor quality and falling apart after first use
- upon close inspection poor quality workmanship and engineering across whole bike.
- Accelerator and brake pedals reversed???
- Voltage meter leds do not display voltage... leds just lights up at 100% regardless of battery usage
- no suspension
- Frame has cracked welds
- Wheel bearings wrong size
- seat belts to short to fit average westerner
- running boards are not adequately supported
- electrical cables not secured
- control box and motor exposed
*We contacted an independent engineering company who deemed the vehicle unsafe to use. Construction is poor with only 2 mm steel used in critical support areas. Design puts too much stress on components resulting in catastrophic failure
** Bestar company has refused to honour the 2 year warranty provided or pay for any repairs
*** Can provide photos for proof if requested