Denunciation made on May 05, 2011 3:32:31 pm
Sun-Rise(HK) Industrial Co., LTD
Room 2101, New Century Business Center, No. 2 - 6 Hongde Road,
Haizhu District, Guangzhou,China.
And other ones that i don\'t know
This is another proof on how it is easy to be scammed even from companies that look reputable.
I placed an order from this company months ago and only now I ended up with this post to warn all buyers. All my attempts to solve things with the company in a friendly way failed and ended up to be totally ignored.
The first scam from this company is that they ship different items from the ones they claim. The items that they states as original are just not working fake copies. I bought LCD for Iphone 3G, 3GS, DsLite and many other items stated as original and instead I have received bad and not working copies. I asked them several times for confirmation that this items was really original and genuine to avoid any misunderstanding and everytime they have confirmed they was original.
They know they not working copies, but they say you they are genuine anyway. Well...when received I discovered they was just copies, but not working copies...they was totally NOT WORKING FAKES!
Many of them was also broken because this company don\'t use any protection for fragile items like LCD, they just put them inside the package as is. They don\'t spent time for this.
I want to avoid to talk about items that I ordered and paid and that was missing because they forgot to ship. I also want to avoid to talk about some wrong items received. THIS POST WILL BECOME TOO MUCH BIG IF I ALSO TALK ABOUT THAT!
Regarding the condition of items...
Every supplier always state the condition of their items (second hand or new). Well...they also state the condition, but unfortunately half of the item stated as new are second hand. I bought retail box replacement and received them full of scratches and dirty.
They have warranty on items like LCD that is very funny because they will provide you the doc with their warranty rules only once you report them not working items.
It\'s funny because in their policy they say that the warranty is no longer valid once the LCD is installed into the phone.
In other words you can\'t install the LCD to see it works, you must understand if they work just with an external inspection.
It\'s like Toyota sell you a car and say "Warranty expire once you power on the car. You must report problem with the car only with an external inspection".
What\'s is really funny is that they will provide you the doc only once you report them the problem after installation. This way they can be sure you will be no longer eligible for warranty.
Well...even if this return policy is completely against the law in every country, I consider that no return policy at all can be considered valid because they shipped me fakes products that come not working directly from the factory. This is a real scam and in front of scams the seller must take the items back and refund the victim immediately.
It has been a real nightmare trying to return this items, finally the company accepted return, but was clear from the beginning that I would had to expect other problems.I asked them for a refund several times instead or replacement because it was not on my intention to receive again the same not working fakes. Even if they send me replacement they are still fake and will not work. They always ignored me every time the word "Refund" was pronounced.
I shipped the items back and the company received them regularly. Checking the items require no more than 1 hours, but I had to wait more than one month for a response and at this point I realized they was taking joke of me and they was stealing me again.To help the company I want to specify that I decided to keep most of the bad items and to return back only the most important ones, as a response from them I received a total scam...
They sent me a quick and short message like that: "We can only replace a few items, the other cannot because some are used and some are broken. The DSLite LCD has broken flat but fixed for you with no additional cost. We will ship tomorrow the items".
Well...what kind of response is this ???? Yes...they are broken and this is the main reason for why I\'m returning them back!! They are used...this is untrue...all items still have their protective sticker! I never shipped back DSLite LCD with broken flat cable, the flat was fine, it was damaged only the display! Thanks for shipping me back the same LCD with broken display and thanks for having fixed the flat cable that was already working at no additional cost !!
They told me that the day after they would have shipped the items without waiting for any confirmation from me. I replied them immediately asking them to not ship the items because I was only wanting a refund (as already asked them at least 10 times in the past) and because It was clearly they was totally confused on what they was going to do .
The day after they replied me with the following:
"The LCD have been sent out yesterday, what we can do is to fix and replace them. We thanks for your kindly understanding."
Yes...the date of shipment changed mysteriously! When i asked to cancel the shipment they said they have already shipped the items the day before, exactly before they sent me the message where they was telling me that the day after they would have shipped them!
It\'s funny, eh ?
At the end this is what\'s happened:
- they shipped me back only a few items and they are the same NOT WORKING FAKE ITEMS
- they shipped me the same broken items they think to have fixed. Instead they fixed parts that was already working and left the not working parts still broken! Incredible!!
- THEY KEPT 80% OF THE GOODS I RETURNED. NO REFUND OR REPLACEMENT AT ALL FOR THIS, THEY JUST KEEP THEM. THEY DIDN\'T EVEN MENTIONED ABOUT THIS ITEMS IN THEIR SHORT AND SLOW MESSAGES!
To be honest I expect to receive nothing at all.
At this point every attempt to communicate is useless because will result in no response at all or stupid and pointless responses as "We cannot do more.", "We are sorry, it\'s the best we can do." etc etc
THIS IS A TOTAL SCAM AND MUST BE PROSECUTED!
AFTER THIS POST I WILL REPORT ALL TO ALIBABA STAFF AND WILL ASK THEM THAT THIS COMPANY WILL BE REMOVED FROM THEIR SITE IMMEDIATELY!
FOR NOW I CAN ONLY SAY TO BUYERS THE FOLLOWING:
NEVER BUY FROM THIS COMPANY, YOU WILL LOSE LOTS OF MONEY AND, WORST AT ALL, YOU WILL LOSE AN INCREDIBILE AMOUNT OF TIME WITHOUT SOLVING ANYTHING!