Denunciation made on Nov 26, 2010 4:58:59 pm
Hello to all here.
If only I had known this website before using Alibaba.com...Well, now I am wiser. And £ 425 lighter.
First of all, I am sorry to hear how many of you have suffered from scammers. It is outrageous and must be fought!
I found this website (via google) whilst researching Alibaba itself and how they operate. Reason being, they have actually offered me a full Refund. ("Fair play refund") Too good to be true? Normally I would be delighted, however, after finding the alibaba security team email in my spam folder (nevermind) I was asked in that very email to provide my full name, bank account, sort code and swift code for them to be able to transfer me the money to my bank account. No one has signed this email.
Needless to say I got a little suspicious. I have never given out my personal details such as bank account or CC number to anyone via email. So I have sent an email back asking them if they would consider sending me a cheque (which surely should be fine too, if their goal is, like they say, to stop fraud and help refund victims). I am still awaiting their reply. But I have to say Alibaba said they have removed the company\'s profile from their website and I checked that using the link from one of Ann\'s emails. The profile is gone.
Anyway, in the same time I share my story here:
After an enquiry I made I was contacted by a Sales Lady called Hu from ***Jiahui International Trade Industry Co.,Ltd.*** Gold membership, very nice lady, polite, friendly and efficient. I totally fell for it. I should have done more research and of course I do learn from my mistakes. To cut the long story short, I paid via western union. After a steady flow of emails back and forth the emails dried up within a day after she picked up my money. I have not heard from her ever since.
I knew I will not be able to get my money back but I hoped that if I can get this company/name blacklisted at Western Union, then at least they wont be able to receive money from any other victim. Well, it appears she has not been blacklisted. Western Union only replied (after investigating my complaint) that my payment was made via them plus that the money had been picked up, which I aleady knew long before. For sure I will not use western union ever again and filling in their complaints - form spending time in scanning the document, emails, ID and proof of payment., etc - writing every single detail - they only send me back my own western union payment slip as a proof that I used them and that they cannot refund me. What a waste of time and effort.
My question now is, as I am waiting for Alibaba to get back to me - has anyone ever gotten a FAIR PLAY REFUND and are they genuine? Asking for bank details via email? Has anyone had any experience with Alibaba? I would love to get my money back (of course who wouldn\'t) but I am just a little cautious as having been scammed once, that you never know. The thought crossed my mind that alibaba could be working together with those scammers using the personal details from faud victims afterwards to commit identity fraud or else) I don\'t know. Any reply on my post is muchly appreciated!