Denunciation made on Nov 11, 2010 7:47:04 am
On Oct. 18th 2010, I bought a bugaboo frog stroller via Western Union for our upcoming child from the folks at Hangzhou Haibao Precision Machinary Co.
See web page:
While chatting at the Alibaba chat feature, the manager, "Anna or Ann Linn" directed me to send my email nformation to her. While chatting, I actually checked out her profile photo to "see" who is this "Anna/Ann" Linn person who works for the company. She explained that she would email me back with the invoice with all the instructions on how and to whom to wire money to the company by Western Union.
What she clearly did was send me an email from a non-company address which was outside of the company\'s system. She also sent me a fictitous company name, unrelated to the name of the company than I contacted originally, and a person not employed by the company: Mr. Longhai Wang. She made a calculated bet that I would be stupid to trust her and I would not confirm that company name on the invoice was the same as the company name on the alibaba chat.
Unfortunately, she was right.
I never believed "Ann/Anna," and her co-conspirators, could be so devoid of morals and worhip money so much that they would deceive a couple wanting to buy a stroller for their child. Pathetic people who should be in jail.
We chatted multiple times via the Alibaba site -- before they got my money via the Western Union wire transfer. Anna was ALWAYS so pleasant.
The product was supposed to arrive within 5-7 days. It never arrived. The "manager" Anna/Ann Lin -- never responded to my repeated email requests for the tracking information. She completely stopped responding within the instant messanger at Alibaba after she recieved the money wired to a "Mr Longhai Wang: of a fictitious company called Chongqing Bolong Co. Ltd.
Other people also have complained about Mr. Longhai Wang and the fictitous company called Chongqing Bolong Co.
What could be done?
It would seem a simple matter for Alibaba with its significant financial resources to work with the police to catch this petty criminal.
First, make all chat recorded events.
Second, track down Longhai Wong who must present an ID to get the wire transfer.
A company with Alibaba\'s resources could easily catch these theives. However, given that it happens
multiple times with the same person, I doubt the company cares.
Just wait until there is a class action suit, which I will join or a better competitor who cares about protecting its customers. At that point, I will short Yahoo stock -- and I will get back my lost money.
But, back to my case ...
I returned to the Alibaba chat, and I tracked "Anna/Ann Linn down. She suddenly changes her name from "Anna Lin" to "Ann Lin" on the Alibaba instant chat messanger and stopped responding to my emails. However, when I threatened legal action, she suddenly responded and then claims not to know me -- although I saved the company website, looked at her picture before (same girl: see website above), and the company sells bugaboos on its webpage.
I saved her emails and the fake invoice. Mininimally, there is scam involving the manager "Anna Lin" and someone named "Longhai Wang" who recieved my Western Union money for the undelieved Bugaboo Frod. Or, ever worse, the whole small company, including CEO, Guohua Gao, knows about the scam and this is just part of what they do.
I have contacted Alibaba and nothng has been done so far. I contacted hotmail and I am waiting for them to track down Ann/Anna\'s email address and I will see whatever else they can do.
Ann/Anna Linn says emailed me that she will speak with the boss on Monday about my case. If they do not return my money or send me my bugaboo, I will send registered letters to the CEO Mr. Guohua Gao and any one else listed at the company so they must sign for my letter -- which will contain my case. No one will be able claim not to know about the scam.
If this fails, I will go to the Chinese embassy to contact the local police where all the parties involved are located.
Alibaba should be making this easy to do, but they are no help - so far.
DO NOT DO BUSINESS WITH THIS COMPANY!!!